Last updated: 13 November 2026
This policy explains how returns, refunds and faulty items are handled at Water Filter For You.
Your rights
Nothing in this policy limits your statutory rights. Depending on where you live, consumer law may give you rights to a repair, replacement or refund that go beyond what is described here.
Change of mind
You may return an item within 14 days of delivery only if it has never been unpacked. The product must be in its original, unopened packaging, with all seals intact.
- Once a product has been opened or unpacked, it can no longer be returned for change of mind.
- Tell us first so we can give you the return address and a reference. Do not send items back without contacting us.
- Return shipping for change-of-mind returns is paid by the customer.
- Filtration cartridges and membranes cannot be resold once opened, for hygiene reasons, unless they are faulty.
Faulty or incorrect items
- If an item arrives damaged, faulty or is not what you ordered, contact us within 5 days of delivery.
- Send photographs of the item and the packaging.
- Where a fault is confirmed we cover return shipping and provide a replacement or refund.
- This applies whether or not the packaging has been opened.
Refunds
Approved refunds are issued to the original payment method. Processing time depends on the payment provider, typically 5–10 business days after we receive and inspect the return.
Shipping costs
Original shipping charges are refunded only where the item was faulty or sent in error.
Warranty
Filter housings and systems come with the manufacturer’s warranty. Consumable cartridges are excluded from warranty once used, other than for manufacturing defects.
How to start a return
Use our support form or email [email protected] with your order number and what went wrong. We reply within two working days.