Last updated: 13 November 2026
This policy explains what personal data Water Filter For You collects when you use this website, why we collect it, and what you can ask us to do with it.
What we collect
- Order details — name, email address, phone number, shipping address and the items you buy. We need these to fulfil and deliver your order.
- Account data — this store does not operate customer accounts. You check out as a guest.
- Support messages — anything you send through the support form, including your email address and order number where you provide one.
- Technical data — IP address, browser type and pages visited. We use your IP address to decide which currency to show (USD or AUD) and to keep the site secure. A cookie remembers your currency choice.
- Payment data — if you pay by card or a payment provider, the payment is processed by that provider. We do not see or store your full card details.
Why we use it
- To process and deliver your order, and to handle returns, warranty or support questions.
- To meet legal obligations, including tax and accounting records.
- To prevent fraud and abuse.
- To improve the site (aggregated, not individual).
Who we share it with
Only where necessary to run the store: our hosting provider, our payment provider, and delivery or courier services. We do not sell personal data.
How long we keep it
Order records are kept for as long as tax and accounting law requires in the relevant jurisdiction. Support messages are kept while the matter is open and for a reasonable period afterwards.
Your rights
Depending on where you live, you may have the right to access, correct, delete, restrict or export your personal data, and to object to certain processing. To exercise any of these, email us at [email protected]. We will respond within the period required by law.
Cookies
We set cookies that are necessary for the store to work — keeping your cart, your session and your chosen currency. We do not currently run advertising cookies.
Children
The store is not intended for children and we do not knowingly collect their data.
Changes
If we change this policy we will update the date at the top of this page.
Contact
Water Filter For You — [email protected]